Kinetix Promo

Refund Policy

Last updated: October 17, 2026

We want Kinetix Promo to be easy to try and easy to leave. Here's how refunds work. The Kinetix music video service has its own refund policy.

1. Try it free first

The free plan makes 3 videos, with a small watermark, so you can see what you'll get before you pay.

2. Your first payment

If Kinetix Promo isn't right for you, email [email protected] within 7 days of your first payment and we'll refund it in full, as long as you've made 3 or fewer HD videos on the plan. This is once per customer.

3. Renewals

Your plan renews every month until you cancel, and you can cancel any time from Manage billing to stop the next renewal. A cancelled plan runs to the end of the month you've paid for. We don't refund part months or unused HD videos.

Forgot to cancel? If a renewal charged you and you haven't made an HD video since, email us within 7 days of that charge and we'll refund it.

4. Changing plans

When you move to a bigger or smaller plan, Stripe works out the difference for the rest of the month automatically.

5. If something goes wrong on our side

If an HD video fails to render, it's given back to your month automatically. If a problem on our side stops you getting a working HD video, email us: we'll fix it, or refund that month.

6. If we close Kinetix Promo

We'll give at least 30 days' notice and refund any time you've paid for and can't use.

7. Done for you

Refunds for Done for you follow its own written agreement.

8. How refunds are paid

Refunds go back to your original payment method through Stripe and usually arrive within 5 to 10 business days. Refunding your first payment, or a renewal you meant to cancel, also ends that plan; your account moves to the free plan and keeps your videos.

9. Questions and disputes

Before disputing a charge with your bank, please email [email protected]. We'll sort it out with you directly. Nothing in this policy limits rights you have under the law.